Refund policy

Return & Refund Policy

1. Returns Eligibility

We accept returns within 14 days of delivery.
To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase is required.

Items marked as Final Sale are not eligible for return.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will review your case and arrange a replacement or refund if approved.

3. Return Process

Because we operate through trusted fulfillment partners, return addresses may vary.

Before sending any item back, you must:

  1. Contact our support team

  2. Receive return approval and instructions

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

5. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 5–10 business days

  • The amount will be credited to your original payment method

Please note that processing times may vary depending on your payment provider.

6. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact our support team.

7. Order Cancellations

Orders may be canceled within 12 hours of purchase.
After this period, orders may already be in processing and cannot be canceled.