Rinuvi helps dogs live calmer, happier lives with thoughtfully designed products that reduce anxiety and bring comfort every day.
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We accept returns within 14 days of delivery.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase is required.
Items marked as Final Sale are not eligible for return.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the item and packaging
We will review your case and arrange a replacement or refund if approved.
Because we operate through trusted fulfillment partners, return addresses may vary.
Before sending any item back, you must:
Contact our support team
Receive return approval and instructions
Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds will be processed within 5–10 business days
The amount will be credited to your original payment method
Please note that processing times may vary depending on your payment provider.
We replace items only if they are defective or damaged. If you need an exchange, contact our support team.
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be in processing and cannot be canceled.